Privacy Policy

Updated on: July 7, 2025

Introduction

InfoDesk Inc. ("we", "us", "our") is committed to protecting the privacy and information of our users ("you", "your") when using our cloud-based software platform (the "Service"). This Privacy Policy ("Policy") outlines our practices for collecting, processing, and managing your information in compliance with applicable laws and regulations.

By using our Service, you acknowledge and agree to the terms of this Policy. If you do not agree with this Policy, please do not use our Service.

Information We Collect

To provide and improve our Service, we collect the following types of information:

Information You Provide to Us

• Account Information: We integrate with your SSO solution. If SSO is not utilized, when you register for an account, we collect username and email address.
• Payment Information: When you purchase our Service, we collect billing information.
• Communications: We store information from any communication between you and us, such as support requests, feedback, or other inquiries.

Information We Collect Automatically

• Usage Data: We collect information about your use of the Service, such as the features you access, the time spent on the Service, and the frequency of your visits.
• Device Information: We collect information about the device you use to access the Service, including the device type, operating system, browser type, and IP address.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your usage and preferences to improve your experience on our Service. You can disable cookies in your browser settings, but this may affect the functionality of our Service.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Service
• To process your transactions and manage your account
• To communicate with you about updates and customer support
• To analyze usage patterns and trends to improve our Service and user experience
• To protect the security and integrity of our Service and users' information
• To comply with legal obligations and respond to lawful requests from government authorities

Sharing Your Information

As standard operating procedure, we do not share personal data (names, email, phone numbers) and consent with third parties/affiliates or partners. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share minimally necessary information with the following parties:

• Service Providers: We may share your information with approved third-party service providers that perform functions on our behalf, such as payment processing, data storage, and email delivery.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the new owner to maintain service.
• Legal Compliance: We may disclose your information if required by law or in response to a court order, subpoena, or similar legal request.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission or storage can guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. We will delete your information upon your request, subject to any applicable legal retention requirements.

Your Rights and Choices

You have the following rights concerning your information:

• Access: You may request access to the information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your information, subject to applicable legal retention requirements.

• Objection: You may object to our processing of your information for specific purposes, such as direct marketing.
• Restriction: You may request that we restrict the processing of your information in certain circumstances. These options include the ability to opt-out of data sharing with third parties and to withdraw consent for specific data processing activities.
• Data Portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights or to update your communication preferences, please contact us at info@infodesk.com or use the support functionality provided in our Service.

Third-Party Links

Our Service may contain links to third-party websites or services that are not governed by this Policy. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any information.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any material changes by posting the updated Policy on our Service and updating the "Effective Date" at the top of this Policy. Your continued use of our Service after the Effective Date constitutes your acceptance of the updated Policy.

Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information from our records.

 

Data Privacy Framework

InfoDesk Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. InfoDesk Inc. has certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, InfoDesk Inc. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to International Centre for Dispute Resolution (ICDR-AAA), an alternative dispute resolution provider based in the United States. If you do not receive timely

acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or to file a complaint. The services of International Centre for Dispute Resolution (ICDR-AAA) are provided at no cost to you.

Under certain conditions, individuals have the possibility to invoke binding arbitration for complaints regarding our compliance with the DPF Principles. This provides an additional mechanism for resolving disputes that cannot be settled through other means.

InfoDesk Inc. is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

InfoDesk Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). This ensures that we comply with all applicable data protection regulations and that any violations are addressed promptly and effectively.

In cases of onward transfers to third parties, we remain liable under the DPF Principles if our agents process personal data in a manner inconsistent with these principles. We ensure that any third party acting as a controller or processor on our behalf provides the same level of protection as required by the DPF Principles.

Contact Us

If you have any questions, concerns, or complaints about this Policy or our privacy practices, please contact us at:

InfoDesk Inc.
7 Skyline Drive Suite 350 Hawthorne, New York 10532
Email: info@infodesk.com

Your privacy is important to us, and we are committed to working with you to resolve any concerns you may have.