The Smarter Data Process

Providing connectors to a diverse content network of global information providers, InfoDesk’s proprietary Smarter Data Process enables organizations to transform and enrich huge volumes of internal and external data in real-time.


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A closer look at the Smarter Data Process

Acquisition and Integration

Diverse information is acquired and integrated in real-time from a large catalog of content sources and connectors.

Data locked in silos become accessible across an organization, aiding data-driven decisions

Content from hundreds of external and internal data sources can be accessed from one place

Connectors can be developed quickly, so evolving business needs can be consistently met

  • Cloud and On-Premises SharePoint, Yammer, databases and many other internal information systems
  • Premium news content such as Financial Times, New York Times and Wall Street Journal
  • Premium industry-specific content such as Lexis Nexis and Informa Pharma
  • Premium subscription content such as Dow Jones, Thomson Reuters and Dun & Bradstreet
  • Open web content such as web pages, RSS and blogs
Normalization of disparate informats into a standardized information format


The information is then transformed into a normalized InfoDesk XML format.

The challenge of disparate XML formats is overcome, saving IT and development teams huge amounts of time and resources

The interoperability of data is improved so that it can be accessed and used across multiple technology systems and software applications

Previously underused information resources become more accessible, raising the usage of content subscriptions

  • Markup languages (e.g. HTML, XML, SGML)
  • Microsoft Office-compatible Documents (e.g. Word, Excel, PowerPoint, RTF, CSV)
  • Adobe PDF
  • XMP-compatible formats (e.g. JPEG, TIFF, PSD, EPS, AI)
  • Audio (e.g. MP3, WAV)
  • Video (e.g. AVI, MP4, WMV, MOV, 3GP)
  • Plain text (e.g. UTF-8, UTF-16, ASCII)
  • Email


Once the information is normalized, it is enriched using InfoDesk’s proprietary natural language processing (NLP). This is where the data truly get “smarter”. InfoDesk’s powerful enrichment process includes document preprocessing, entity recognition, concept disambiguation and semantic indexing.

Results in the retrieval of more relevant results and reduces the risk of missing crucial information

Reduces the number of false positive results typically present in searches relying on keywords

Makes finding information easier as users are not required to enter all alternative keywords that might be used for the same concept


The final stage of the Smarter Data Process focuses on delivering this information in a way which suits your organization best.

The variety of end-user tools available is wide enough to meet any organization’s needs

The most important business-critical information is delivered to the right person, at the right time, in a way which suits them best

Integrated content can be scaled accordingly, future-proofing solutions as business requirements change

  • APIs that allow developers to leverage the power of our smarter data to create their own applications
  • An all-in-one content tool for managing and sharing diverse information resources
  • Automated services that deliver intelligence updates on a regular schedule or when triggered by events
  • Mobile-responsive information portals, where information can be organized and displayed
  • Mobile application that delivers real-time information to employees on the move
  • A variety of easy to integrate widgets such as a Search Widget that allows all available content to be searched with a single query
  • Targeted intelligence services that combine our smarter data technology with an expert editorial team to deliver daily, weekly or monthly updates directly to inboxes
  • Data warehousing that uses information from both content and its layers of metadata to create analytics and facets
Examples of insight distribution

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