How are modern consulting firms measuring value for their clients?
Consulting services may be seen by some consultants and clients as having an inherent immeasurability in terms of hard metrics. It may be difficult, for example, to truly measure the mathematical value of coaching a group of managers on new management techniques. In light of the current trend, however, of some clients seeing consulting services within a transactional (rather than a business relationship) framework, consultancies are being asked for their ROI projections. Accordingly, these measurement requests may be challenging since much of consulting services may not appear to be measurable. Various publications and vendors have addressed this issue and provide insights and solutions for consultants to be able to measure their value.